American Home Shield 2010 Annual Report Download - page 401

6. DISPUTES REGARDING TERMINATION ASSISTANCE SERVICES
Any Dispute regarding the Termination Assistance Services will be resolved in accordance with the Dispute Resolution
Procedures.
3
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE O
PROJECTS
This is Schedule O, Projects, to the First Amended and Restated Transaction Document No. 1 to that certain First Amended and
Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P. and
International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth in the
Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction Document.
Service Provider shall continue to execute Projects outstanding as of Execution Date without change, except as modified in the "Re-
Solution Milestones" Schedule F-5 and/or via the Project Change Request process.
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE Q
LOCATIONS
This is Schedule Q, Locations, to the First Amended and Restated Transaction Document No. 1 to that certain First Amended and
Restated Master Services Agreement, dated as of November 1, 2010 between ServiceMaster Consumer Services, L.P. and
International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth in the
Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction Document.
This Schedule Q sets forth the Service Provider Locations from which Service Provider shall perform the indicated Services. Services
will be delivered out of these Locations or an equivalent class of service center in the event of a relocation.
[***] [2 pages omitted]
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE R
COMMERCIALLY UNAVAILABLE SERVICE PROVIDER TOOLS
This is Schedule R, Commercially Unavailable Service Provider Tools, to the First Amended and Restated Transaction Document
No. 1 to that certain the First Amended and Restated Master Services Agreement, dated as of November 1, 2010, between
ServiceMaster Consumer Services, L.P. and International Business Machines Corporation. Unless otherwise defined herein,
capitalized terms have the meanings set forth in the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the
"Definitions" Schedule to the Transaction Document.
The following table sets forth the Commercially Unavailable Service Provider Tools in accordance with Section 10.6(b) of the Master
Agreement. Information related to Customer residing in these Commercially Unavailable Service Provider Tools retains its
classification as Customer Company Information. Service Provider shall provide Customer with access to any Customer Company
Information residing in a Commercially Unavailable Service Provider Tool and shall, upon Customer's request provide Customer with
copies of any Customer Company Information in a standard (non-proprietary) electronic format as specified by Customer.
[***] [2 pages omitted]