American Home Shield 2010 Annual Report Download - page 341

We use the non-personally identifiable information that we collect in the aggregate to improve the design and content of our site. We
also use this information to analyze site usage.
Disclosure of information to outside parties
To process your requests for products or services, we will need to share some of the personally identifiable information you provided
(e.g., contact information and information about particular service needs) with service providers in the provider network.
If you choose to receive promotions, newsletters, and/or other types of correspondence from us, the correspondence that you receive
will originate from The TruGreen Companies or the provider network, and your personally identifiable information will continue to be
solely maintained by The TruGreen Companies.
If you registered with The TruGreen Companies through a third-party website or if you registered with a third-party website through
The TruGreen Companies, we may need to report certain information to that website, as is necessary.
If you come to The TruGreen Companies via a co-branded partner and transact business with us, the information you provide may be
collected and used by The TruGreen Companies, as well as by the co-branded partner from which you came. The TruGreen
Companies is not responsible for the use that the co-branded partner makes with this information.
To help you identify when you are on The TruGreen Companies website, we place our logo in the upper left corner to indicate that
you are within our website.
The TruGreen Companies may be obligated to disclose personally identifiable information to law enforcement or agencies, even
though such agencies may not comply with the terms of our privacy policy. The TruGreen Companies will disclose information to
such agencies in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court
order, subpoena, or a law enforcement agency's request.
Finally, The TruGreen Companies may provide aggregate statistics about our customers, sales, traffic patterns, and related site
information to reputable third-party vendors, partners, service providers, or to the press. Aggregate statistics contain only non-
personally identifiable information.
Information partners collect
Our site contains links to other websites whose information practices may be different than ours. You should consult the other sites'
privacy policies, as we have no control over information that you may submit or that the third parties collect on those sites.
We may offer promotions or content that is sponsored by, or co-branded with, identified third parties. By virtue of these relationships,
these third parties may obtain personally identifiable information that you submit. The TruGreen Companies has no control over the
third party's use of this information.
Our use of cookies
The TruGreen Companies website uses cookies, a technology that stores small pieces of information on your hard drive, to personalize
content and keep track of your purchases during your visit. Each time your browser visits a website, the site sends all cookies relevant
to that website; cookies are used to maintain a session between you and the web server.
Commitment to the security of your information
When you place orders or access your account information, we use a secure server. The secure server software, SSL (Secure Sockets
Layer), encrypts all information you input before it is sent to us. Furthermore, digital certificates protect all of the customer
transactional data we collect against unauthorized access. The TruGreen Companies digital certificates are issued by VeriSign, one of
the most established issuers of digital certificates. Additionally, we use firewall security and limit data access to protect your
personally identifiable information.
How to update/change your preferences
The TruGreen Companies may send communications, promotional information, and/or newsletters to our registrants. You can choose
to not receive communications from us. We provide the following options for reviewing and updating the personally identifiable
information that we collect and maintain, including options for
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