American Home Shield 2010 Annual Report Download - page 351
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SCHEDULES
Table of Schedules
Schedule Schedule Title
A Definitions
B Services Description
B-1 Statement of Work
B-2 Customer Business Applications
C Key Personnel Provisions
C-1 Knowledge Worker Provisions
C-1-1 Consolidated Skills List
C-2 List of Key Personnel
D Service Level Agreement
D-1 Service Level Methodology
D-2 Service Level Matrix
D-3 Critical Services
E Charges
E-1 Pricing Methodology
E-2 Critical Transition and Transformation Milestone Payment and Credit Schedule
E-3 Monthly Base Charges/ARC-RRC
E-4 [Reserved]
E-5 [Reserved]
E-6 Project Rates
E-7 Resource Unit Definitions
E-8 Financial Responsibility Matrix
E-9 Termination Charges
E-10 Form of Invoice
F Transition and Transformation Plan
F-1 Transformation and Transition
F-2 High Level Transition and Transformation Plan
F-3 Transition and Transformation Critical Milestones
F-4 [Reserved]
F-5 Re-Solution Milestones
F-5-1 [***]
F-5-2 [***]
F-5-3 [***]
F-5-4 [***]
F-5-5 [***]
F-5-6 [***]
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