American Home Shield 2010 Annual Report Download - page 285
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SCHEDULES
Table of Schedules
Schedule
Schedule Title
(List of Schedules is an Example: Additional Schedules and
Deletions of one or more of the List Schedules may be
Appropriate)
A Transaction Document Definitions
B Services Description
B-1 Statement of Work
B-2 Customer Business Applications
C Key Personnel Provisions
C-1 Knowledge Worker Provisions
C-2 List of Key Personnel
D Service Level Agreement
D-1 Service Level Methodology
D-2 Service Level Matrix
D-3 Critical Services
E Charges
E-1 Pricing Methodology
E-2 Critical Transition and Transformation Milestone Payment and Credit Schedule
E-3 Monthly Base Charges/ARC-RRC
E-4 [Reserved]
E-5 [Reserved]
E-6 Rate Card
E-7 Resource Unit Definitions
E-8 Financial Responsibility Matrix
E-9 Termination Charges
E-10 Form of Invoice
F Transition and Transformation Plan
G Customer Software
H Service Provider Software
I Third-Party Agreements
J Reports
J-1 Standard Reports
K List of Approved Benchmarkers
3