American Home Shield 2010 Annual Report Download - page 366

A.170 "Transformation and Transition Project" means the project undertaken by Service Provider to facilitate the transfer of
operational responsibility for the Services from Customer and its third party vendors to Service Provider.
A.171 "Transition Management Office" means the TMO established in accordance with the "Governance and Change Control"
Exhibit by Service Provider to manage and execute the Transition and Transformation projects necessary for the commencement of
the delivery of Services associated with a Transaction Document.
A.172 [***]
A.173 "Transitioned Employees" means all Affected Employees who become Service Provider employees in accordance with the
Master Agreement, the "Terms for Affected Employees" Schedule and the "List of Affected Employees" Schedule.
A.174 [***]
A.175 [***]
A.176 [***]
A.177 "Variable Charges" means, collectively, the ARCs/RRCs and Charges attributable to Chargeable Project Work.
A.178 "Voicemail Box" has the meaning set forth in the "Network" section of Schedule E-7.
A.179 "WAN Device" has the meaning set forth in the "Network" section of Schedule E-7.
A.180 "WARN Act" means the Transitioned Employees for compliance with the Worker Adjustment and Retraining Act of 1988,
as amended.
A.181 "Web App Project" means customer-facing Web application maintenance, application development and content management
related activities for the Customer Business Applications relating to the internet or "world-wide web."
A.182 [***]
A.183 [***]
A.184 [***]
A.185 "Wireless Access Point" or "WAP" has the meaning set forth in the "Network" section of Schedule E-7.
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Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE B
SERVICES DESCRIPTION
This is Schedule B, Services Description, to the First Amended and Restated Transaction Document No. 1 to that certain First
Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services, L.P.
and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth in
the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction
Document.
This Schedule B describes the Services applicable to the Transaction Document and defines the responsibilities of the Parties in the
execution of these Services. Service Provider shall perform the Services in accordance with the Agreement including the detailed
processes and timetables specified in this Schedule B, in the Service Levels set forth in the "Service Level Agreement" Schedule, and
the Procedures Manual.
Schedule B consists of the "Statement of Work" Schedule and the "Customer Business Applications".
1
Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE B-1