American Home Shield 2010 Annual Report Download - page 395

Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE M
DISASTER RECOVERY REQUIREMENTS
This is Schedule M, Disaster Recovery Requirements, to the First Amended and Restated Transaction Document No. 1 to that certain
First Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster Consumer Services,
L.P. and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have the meanings set forth
in the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to the Transaction
Document.
Schedule M consists of:
M-1 Disaster Recovery Requirements - General
M-1-a Disaster Declaration Event Fee
M-1-b Common BCRS Shared Services
M-2-a Terminex [***] Specs
M-2-b Terminex [***] Services
M-2-c Terminex [***]
M-3 Terminex [***] Specs
M-4-a AHS Specs
M-4-b AHS Services
M-4-c AHS Disaster Recovery Program
M-5 JDE [***] Specs
M-6 JDE [***] Specs
M-7 Terminex [***] Specs
M-8 Lawn [***] Specs
M-9 Land [***] Specs
M-10 Land [***] Specs
M-11 BSC AD [***] Specs
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Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE M-1
DISASTER RECOVERY REQUIREMENTS – GENERAL
This is Schedule M-1, Disaster Recovery Requirements - General, to the First Amended and Restated Transaction Document No. 1 to
that certain First Amended and Restated Master Services Agreement, dated as of November 1, 2010, between ServiceMaster
Consumer Services, L.P. and International Business Machines Corporation. Unless otherwise defined herein, capitalized terms have
the meanings set forth in the Master Agreement, the "Definitions" Exhibit to the Master Agreement, or the "Definitions" Schedule to
the Transaction Document.
1. GENERAL
Service Provider shall provide the Disaster Recovery Services as part of the Services in accordance with this Schedule, the
Attachments to this Schedule and Section 3.5 of the Master Agreement. All Attachments are incorporated into this Schedule by
reference. Terms defined in an Attachment to this Schedule apply to all Attachments to this Schedule, unless otherwise defined
therein. In the event of a conflict between the terms of an Attachment and this Schedule, the terms of this Schedule control.
[***] [16 pages omitted]
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Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The omitted
portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of this
agreement has been separately filed with the Securities and Exchange Commission.
SCHEDULE M-1-a
DISASTER DECLARATION EVENT FEES
[***] [1 page omitted]
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