American Home Shield 2010 Annual Report Download - page 330

Subject to a request for confidential treatment, certain portions of this agreement have been intentionally omitted. The
omitted portions subject to the confidential treatment request are designated by three asterisks ([***]). A complete version of
this agreement has been separately filed with the Securities and Exchange Commission.
Exhibit 11
Attachment 11-3
Attachment 11-3, ServiceMaster Document Retention Requirements dated July 14, 2008, begins on the next page.
[***] [1 page omitted]
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Privacy Policy, Merry Maids
Privacy Policy
Your Privacy
At ServiceMaster, we are committed to protecting your online privacy. We use the information we collect about you online to
process orders and to provide a more personalized shopping experience. Please read on for more details about the online privacy
policies for each of our ServiceMaster Quality Service Network web sites, including:
www.AllAboutHome.com
www.AmericanHomeShield.com
www.AmeriSpec.com
www.FurnitureMedic.com
www.MerryMaids.com
corporate.servicemaster.com
www.Terminix.com
www.TruGreen.com
www.ServiceMasterClean.com
What information do we collect? How do we use it?
At ServiceMaster when you request information about a product or service or register with one of our sites, we may need to know
specific information about you. This enables us to process your registration/requests and reply to your needs promptly.
Our site's registration and survey forms require users to give us contact information (like your name, email and address) and
demographic information (like your zip code, age, or income level). We use customer contact information from these registration
and survey forms to send you information about our company, promotional materials and information from our partners. Users
may opt-out of receiving future mailings; see the "Choice/Opt-Out" section below. Demographic and profile data is also collected
at our site. We use this data to tailor your experience at our sites and distribute content that we think you might be interested in.
We run contests on our site in which we ask visitors for contact information (like your email address) and demographic
information (like your zip code, age, or income level). We use contact data from our contests to send users promotional material