American Home Shield 2010 Annual Report Download - page 355

A.12 "Arbitration Notice" means a written notice requesting arbitration in accordance with Section 3(a)(iii)(D) of the "Service
Level Methodology" Schedule.
A.13 "ARC" means an additional resource charge to Customer by Service Provider pursuant to the ARC/RRC process described
in Section 2.4 and Section 2.5 of Schedule E-1 for Resource Unit usage above the ARC Point.
A.14 "ARC Point" means the threshold point Resource Unit consumption must exceed before an ARC will be applied. [***]
A.15 "ARC Rate" means the monetary rate per unit to be charged by Service Provider to Customer for any Resource Unit
consumption for each applicable Resource Unit [***] according to the formulas defined in Section 2.4(b) of Schedule E-1.
A.16 "ARC/RRC Measurement Period" means the period of time over which applicable Resource Units are to be measured, to
determine the applicability of an ARC or RRC.
A.17 "ARC/RRC Rates" means the ARC Rates and the RRC Rates.
A.18 "At Risk Amount" means, for any month during the Term, [***] of the [***] for such month, which is the amount that
Service Provider will have at risk for all Service Level Credits in such month.
A.19 "Base Charges" means all of the recurring monthly Charges described in Section 2.2 of Schedule E-1.
A.20 [***]
A.21 "Baseline Data" means the actual data measured during a Measurement Period [***].
A.22 "Blackberry ID" has the meaning set forth in the "Messaging" section of Schedule E-7.
A.23 [***]
A.24 "BSC" refers to Customer Business Applications for one or more departments or subsidiaries of Customer.
A.25 "Change Control Procedures" means the process and procedures to be followed by Customer and Service Provider in
accordance with the "Governance and Change Control" Exhibit when either Party wishes to make a Change to the existing Services.
A.26 "Change Management Procedure" means a detailed procedure describing how operational IT or Service delivery Changes
will be made to meet the Customer's business needs within the accepted timeframes and subject to specific approvals.
A.27 "Change Order Log" means a historical log of Change Orders throughout the Term.
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