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17SYMANTEC ANNUAL REPORT 2002NEW RULES
quickly and easily deployed across the portfolio of Symantec products using patented
LiveUpdate™technology. Our customers around the world launch more than 12 million
LiveUpdate sessions every day.
reliable threat assessment is a huge asset Our team of security experts is strategically
deployed across the North American, European and Asia Pacific regions to provide cus-
tomers with around-the-clock information on emerging threats. We classify every threat
into a clearly defined category of risk to computer users based on a comprehensive
assessment of its severity.
For computer viruses, worms and Trojan horses, these severity ratings are based on
our analysis of the extent to which a malicious program is in circulation, the damage
that program causes if encountered and the rate at which it spreads. The team also
issues alerts and advisories on security threats and vulnerability risk assessments
based on an analysis of potential damage and access as well as the impact of the loss
of confidentiality, integrity and availability of computer assets.
timing can be everything Security is not only what you know—but when you know it.
Symantec security experts deliver knowledgeable, proactive advice through product
security policies and best practice guidelines to our enterprise customers and partners
that can be updated and distributed through automated processes. We also provide
rapid reactive security protection through our incident response program, which
includes emergency signatures, definitions, customized repair tools and policies, along
with outbound communications such as wireless alerting services or personal phone
calls from technical account managers.
With several hundred certified experts in information security, desktop and net-
work management, Symantec’s global technical support team serves customers in eight
languages around the world. Technical support experts provide customers with informa-
tion on product implementation and usage, as well as countermeasures and identifica-
tion tools for new threats.
conquering nimda The Nimda worm illustrates Symantec’s comprehensive response in
action. Within 25 minutes of the first notification about Nimda, Symantec security
experts completed an analysis with initial recommendations, which was immediately
posted to the Symantec Security Response web site and sent out via a wireless broad-
cast alert.
Symantec was the first company to release a working repair tool that, in one step,
simultaneously detected the worm and repaired damaged files. We were also the first
security operations center
support center
response center
fig. 04 GLOBAL REACH—With operations around the world, Symantec provides consistent coverage to global customers.