IBM 1999 Annual Report Download - page 47

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To ensure that we will participate in the explosive growth of e-business services –projected to
represent nearly 60 percent of the total e-business opportunity by 2003 – we’re striking alliances
with hundreds of Internet service providers, application service providers, independent software
developers and professional services firms such as Web integrators.
More than 850 Web integrators – like USWeb/CKS, Razorfish, US Interactive, Rare Medium
and Viant – signed on with us in 1999.Among independent software providers, we established
much stronger relationships with SAP, Siebel Systems and i2 Technologies for enterprise
resource planning, customer relationship management, and supply chain management solutions.
21st century alliances
Last year, we made important progress toward our
goal of transforming IBM into a premier e-business.
Sales of products and services over ibm.com averaged
$40 million a day for the full year, and $50 million a
day in the fourth quarter.
e-care for customers
QUESTIONS AND PROBLEMS RESOLVED VIA IBM.COM
1998: 14 million
1999: 42 million
COST AVOIDANCE
1998: $ 300 million
1999: $750 million
supply chain management
On-time delivery improved by up to 95 percent, and
the time from order entry to delivery for some products
has been reduced to two days.
distributed learning
More than 25 percent of internal training was
delivered via distributed learning to nearly 135,000
employees, producing cost avoidance and productivity
gains of more than $200 million.
e-care for business partners
Partners generated more than half of all IBM e-commerce
revenues. More than 14,000 partners used
ibm.com to access product and marketing information.
’99
’97 ’98
0.0
1.8
13.0
IBM e-procurement
web purchases —[ $ in billions
’99
3.3
0.27
14.8
’97 ’98
e-commerce revenues —[ $ in billions
45
our transformation