HP 2011 Annual Report Download - page 13

business continuity. We also offer a set of managed services, providing a cross-section of our broader
infrastructure services for smaller discrete engagements.
Technology Services. Technology Services provides support and consulting services, as well as
warranty support across HP’s product lines. HP specializes in keeping technology running with mission
critical services, converged infrastructure services, networking services, data center transformation
services and infrastructure services for storage, server and unified communication environments. HP’s
technology services offerings are available in the form of service contracts, pre-packaged offerings (HP
Care Pack services) or on an individual basis.
Application Services. Applications Services helps clients revitalize and manage their applications
assets through flexible, project-based, consulting services and longer-term outsourcing contracts. These
full life cycle services encompass application development, testing, modernization, system integration,
maintenance and management. Applications Services also provides industry-focused technology
consulting and systems integration solutions and services that use cloud computing, hybrid delivery,
enterprise mobility, information management and real-time analytics. Applications projects open doors
to new infrastructure technology outsourcing and business process outsourcing opportunities and
represent attractive cross-selling opportunities to current HP clients.
Business Process Outsourcing. Business Process Outsourcing is powered by a platform of
underlying infrastructure technology, applications and standardized methodologies and is supplemented
by IT experience and in-depth, industry-specific knowledge. These services encompass both industry-
specific and cross-industry solutions. Our cross-industry solutions include a broad array of enterprise
shared services, customer relationship management services, financial process management services and
administrative services.
Imaging and Printing Group
IPG provides consumer and commercial printer hardware, supplies, media and scanning devices.
IPG is also focused on imaging solutions in the commercial markets. These solutions range from
managed print services to capturing high-value pages in areas such as industrial applications, outdoor
signage, and the graphic arts business.
Inkjet and Web Solutions. Inkjet and Web Solutions delivers HP’s consumer and SMB inkjet
solutions (hardware, supplies, media, web-connected hardware and services) and develops HP’s retail
publishing and web businesses. It includes single function and all-in-one inkjet printers targeted toward
consumers and SMBs, as well as retail publishing solutions, Snapfish and ePrintCenter.
LaserJet and Enterprise Solutions. LaserJet and Enterprise Solutions delivers products, services
and solutions to the medium-sized business and enterprise segments, including LaserJet printers and
supplies, multi-function devices, scanners, web-connected hardware and services and enterprise software
solutions, such as Exstream Software and Web Jetadmin.
Managed Enterprise Solutions. Managed Enterprise Solutions provides managed print services
products and solutions delivered to enterprise customers partnering with third-party software providers
to offer workflow solutions in the enterprise environment.
Graphics Solutions. Graphics Solutions provides large format printing (Designjet and Scitex),
large format supplies, WebPress supplies, Indigo printing, specialty printing systems and inkjet
high-speed production solutions. Graphic Solutions targets print service providers, architects, engineers,
designers and industrial solution providers.
Printer Supplies. Our printer supplies offerings include LaserJet toner and inkjet printer
cartridges, graphic solutions ink products and other printing-related media.
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