HP 2011 Annual Report Download - page 12

HP Products and Services; Segment Information
Our operations are organized into seven business segments: the Personal Systems Group (‘‘PSG’’),
Services, the Imaging and Printing Group (‘‘IPG’’), Enterprise Servers, Storage and Networking
(‘‘ESSN’’), HP Software, HP Financial Services (‘‘HPFS’’) and Corporate Investments. In each of the
past three fiscal years, notebooks, desktops and printing supplies each accounted for more than 10% of
our consolidated net revenue. In fiscal 2010 and 2011, infrastructure technology outsourcing services
also accounted for more than 10% of our consolidated net revenue. Industry standard servers
accounted for more than 10% of our consolidated net revenue in fiscal 2011.
A summary of our net revenue, earnings from operations and assets for our segments and business
units is found in Note 19 to the Consolidated Financial Statements in Item 8, which is incorporated
herein by reference. A discussion of factors potentially affecting our operations is set forth in ‘‘Risk
Factors’’ in Item 1A, which is incorporated herein by reference.
Personal Systems Group
PSG provides commercial personal computers (‘‘PCs’’), consumer PCs, workstations, calculators
and other related accessories, software and services for the commercial and consumer markets. We
group commercial notebooks, commercial desktops and workstations into commercial clients and
consumer notebooks and consumer desktops into consumer clients when describing our performance in
these markets. Like the broader PC market, PSG continues to experience a shift toward mobile
products such as notebooks. Both commercial and consumer PCs are based predominately on the
Windows operating system and use Intel Corporation (‘‘Intel’’) and Advanced Micro Devices (‘‘AMD’’)
processors.
Commercial PCs. Commercial PCs are optimized for commercial uses, including enterprise and
SMB customers, and for connectivity and manageability in networked environments. Commercial PCs
include the HP ProBook and the HP EliteBook lines of notebooks and the Compaq Pro, Compaq
Elite, HP Pro and HP Elite lines of business desktops, as well as the All in One TouchSmart and Omni
PCs, HP Mini-Note PCs, retail POS systems, HP Thin Clients and HP Slate Tablet PCs.
Consumer PCs. Consumer PCs include the HP and Compaq series of multi-media consumer
notebooks, desktops and mini notebooks, including the TouchSmart line of touch-enabled all-in-one
notebooks and desktops.
Workstations. Workstations are individual computing products designed for users demanding
enhanced performance, such as computer animation, engineering design and other programs requiring
high-resolution graphics. PSG provides workstations that run on both Windows and Linux-based
operating systems.
Services
Services provides consulting, outsourcing and technology services across infrastructure, applications
and business process domains. Services delivers to its clients by leveraging investments in consulting
and support professionals, infrastructure technology, applications, standardized methodologies, and
global supply and delivery. Our services businesses also create opportunities for us to sell additional
hardware and software by offering solutions that encompass both products and services. Services is
divided into four main business units: infrastructure technology outsourcing, technology services,
applications services and business process outsourcing.
Infrastructure Technology Outsourcing. Infrastructure Technology Outsourcing delivers
comprehensive services that streamline and optimize our clients’ infrastructure to efficiently enhance
performance, reduce costs, mitigate risk and enable business change. These services encompass the data
center and the workplace (desktop); network and communications; and security, compliance and
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