Cigna 2015 Annual Report Download - page 8

Our organization has been adept at recognizing
inflection point triggers across the markets
where we operate, confronting these challenges,
and anticipating and rapidly adapting at an
early-stage – all with a focus on benefiting our
customers and stakeholders across the entire
value chain.
By creating and fostering fully transparent
relationships and sharing relevant information with
our customers, employers and physicians, we are
guiding individuals in support of their health and
driving higher levels of communication to enable
greater improvement in the quality of clinical care.
Our eorts to address the unsustainable costs of
health care while meeting consumer expectations
for high quality also apply to our business globally.
Many countries are facing rapidly increasing health
care costs alongside increasing demand for high
quality services as middle class populations surge
and life expectancy increases. We believe our
volume-to-value based transition expertise will
prove valuable to many of the countries in which
we provide our products and services.
To meet these emerging needs, Cigna has
developed capabilities to serve individuals around
the world, across broad geographies and complex
markets. We invest in the expansion of networks,
new product initiatives and wellness programs,
while maintaining a strong focus on aordability,
cost containment and quality care management.
We also work to remain locally relevant. Our
wellness oerings now feature health assessments
in 30 languages, and we have increased tele-medicine
services both in the U.S. and internationally, enhancing
our ability to deliver solutions irrespective of
geography or life stage.
ACHIEVING THROUGH COLLABORATION
Cigna was a pioneer in forming highly transparent,
collaborative relationships with providers with the aim
of improving quality and aordability. Our recognition
of the need to improve the unsustainable trajectory
of health care spending and accountability of clinical
results has driven investments in research and the
implementation of new models that have demonstrated
clear success.
Today, Cigna serves more individuals through
collaboratives than any of our peers.6 Our now more
than 140 collaborative accountable care arrangements
with large physician groups are improving care and
value for 1.6 million customers in 29 states, with over
two million served through collaborative relationships in
our combined Commercial and Seniors businesses.
We partner with more than 65,000 physicians who
generate significant results by delivering the right
care, with the right rewards, and the right connections,
at the right place, for the benefit of the customer.
6LETTER TO OUR SHAREHOLDERS
Innovative thinking.
To evolve global health and well-being.