Cigna 2015 Annual Report Download - page 19
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Oering hope in a Memphis health care desert
The Riverview Kansas neighborhood of Memphis has
been called a health care desert. There are no primary
care physicians located there. One-third of its residents
live below the poverty line. Chronic diseases like asthma
and diabetes are pervasive. Thanks to a promising
community health program at Methodist Le Bonheur
Healthcare, made possible by a Cigna Foundation grant,
Riverview Kansas also is becoming a center of hope.
The “Familiar Faces” program reaches Riverview’s
heaviest emergency room users. The program’s health
navigator meets high-use patients in the ER or hospital
after they’re admitted and identifies the underlying
causes for frequent ER use, then develops an action
plan to help participants. That can mean driving people
to a clinic, filling out insurance forms, taking them to a
grocery store, or buying them an air conditioner.
An important part of the program is the role of the
Congregational Health Network (CHN), a trusted
support system of more than 500 churches in the area
who connect their members to the help they need.
The statistics show the program works. “Familiar Faces”
patients made fewer ER visits last year, and the cost
of their treatments dropped.8 Equally dramatic, most
of the members of the CHN now have access to
primary care, and they spend less time in the hospital
than frequent ER users not in the program.
17
Preventing disease in a Hartford neighborhood
In Northeast Hartford, where poverty and poor health
are inextricably linked, Community Solutions has
been working to increase access to healthy food,
improve community parks and exercise spaces, reduce
unnecessary hospital use and replace lost jobs by
supporting successful, food-related businesses.
In 2015, the Cigna Foundation renewed a grant
to Community Solutions to make it possible for
Community Solutions to organize, track the progress
of, and accelerate proven strategies of a Community
Health Worker pilot to improve the well-being of at
least 500 chronically ill residents. The pilot is a unique
collaboration among Cigna, Community Solutions,
St. Francis Hospital, the State of Connecticut and
Harriott Home Health Care, a small local business.