CVS 2013 Annual Report Download - page 9

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7
2013 Annual Report
Can we deliver
outside the box?
With our Maintenance Choice® and Specialty Connect
™
offerings, delivery options have never
been greater. Both products give consumers the option of obtaining their prescriptions by mail
or at our convenient retail pharmacies.
“Maintenance Choice and Specialty Connect exem-
plify our ability to offer consumers expanded choice,
greater access, and more personalized services,”
notes Jon Roberts, president of CVS Caremark
Pharmacy Services. “These are unique offerings in
the market that capitalize on our integrated model,
and no competitor has been able to replicate them.”
By allowing patients to obtain their 90-day main-
tenance medications in the way that suits them best,
Maintenance Choice has helped drive significantly
higher adherence rates among eligible members.
Customers who opt for in-store pickup also benefit
from face-to-face engagement with our pharmacists.
These innovative features combine to lower overall
health care costs for our PBM clients.
Specialty Connect fills a similar unmet need
for greater convenience and access to specialty
medications. Patients can choose to pick up their
specialty medications at their local CVS/pharmacy or
have them mailed to their homes from our specialty
mail order pharmacies. Either way, patients receive
the same clinical, financial, and logistical support
from our therapy-specific specialty care teams at
CVS Caremark. Given the temperature-sensitive
nature of many of these products, allowing
patients the choice of picking them up at their local
CVS/pharmacy means that they no longer have
to wait at home for delivery to ensure the integrity
of their medications.