CVS 2013 Annual Report Download - page 19

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17
2013 Annual Report
Helping people on their
path to better health
33 million
Customer Care Center
calls annually
Substantial scale across the pharmacy and health care spectrum
1.8 billion
CVS/pharmacy visits
annually
6 million
web users
annually
4 million
MinuteClinic visits
annually
3.2 million
Pharmacy Advisor
interventions annually
70 million
active ExtraCare
cardholders
Industry-leading adherence
Medical Possession Ratio 2012–2013
Number of MinuteClinics
82% CVS/pharmacy
73% Top 3 Retail Competitors
Mail Pharmacy
$40 billion market
22% share
Retail Pharmacy
$200 billion market
21% share
Specialty Pharmacy
$100 billion market*
21% share
Front Store
(Health / OTC)
$15 billion market
9% share
MinuteClinic
$20 billion market
†
1.5% share
$100 billion +
in pharmacy and health services
revenues
1,500
950
800
640
2012 2013 2014E 2017E
Rapid
medical care
clinic
expansion
expect to have
1,500
locations in 35+
states by 2017
7,600
retail pharmacies in 43 U.S.
states, the District of Columbia,
Puerto Rico, and Brazil
* Specialty Pharmacy market includes estimate of medical pharmacy spend.
† MinuteClinic addressable market reflects outpatient and emergency department visits for the ten diagnoses most commonly seen in retail clinics. Sources: National Center for Health Statistics; 2009 Rand study.