CVS 2013 Annual Report Download - page 27

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25
2013 Annual Report
Our Pharmacy Services Segment generates net revenues primarily by contracting with clients to provide prescription
drugs to plan members. Net revenues are also generated by providing additional services to clients, including
administrative services such as claims processing and formulary management, as well as health care-related services
such as disease management.
The Pharmacy Services Segment operates under the CVS Caremark® Pharmacy Services, Caremark®, CVS Caremark®,
CarePlus CVS/pharmacy®, RxAmerica®, Accordant®, SilverScript® and Novologix® names. As of December 31, 2013,
the Pharmacy Services Segment operated 25 retail specialty pharmacy stores, 11 specialty mail order pharmacies
and four mail service dispensing pharmacies located in 22 states, Puerto Rico and the District of Columbia.
Overview of Our Retail Pharmacy Segment
Our Retail Pharmacy Segment sells prescription drugs and a wide assortment of general merchandise, including
over-the-counter drugs, beauty products and cosmetics, photo finishing, seasonal merchandise, greeting cards and
convenience foods through our CVS/pharmacy®, Longs Drugs® and Drogaria Onofre® retail stores and online through
CVS.com® and Onofre.com.br. Our Retail Pharmacy Segment derives the majority of its revenues through the sale of
prescription drugs, which are dispensed by our more than 23,500 retail pharmacists. The role of our retail pharmacists
is shifting from primarily dispensing prescriptions to also providing services, including flu vaccinations as well as
face-to-face patient counseling with respect to adherence to drug therapies, closing gaps in care, and more cost-
effective drug therapies. Our integrated pharmacy services model enables us to enhance access to care while
helping to lower overall health care costs and improve health outcomes.
Our Retail Pharmacy Segment also provides health care services through our MinuteClinic® health care clinics.
MinuteClinics are staffed by nurse practitioners and physician assistants who utilize nationally recognized protocols
to diagnose and treat minor health conditions, perform health screenings, monitor chronic conditions, and deliver
vaccinations. We believe our clinics provide high quality services that are affordable and convenient.
Our proprietary loyalty card program, ExtraCare®, has approximately 70 million active cardholders, making it one of
the largest and most successful retail loyalty card programs in the country.
As of December 31, 2013, our Retail Pharmacy Segment included 7,660 retail drugstores (of which 7,603 operated
a pharmacy) located in 43 states, the District of Columbia, Puerto Rico and Brazil operating primarily under the
CVS/pharmacy®, Longs Drugs® and Drogaria Onofre® names, 17 onsite pharmacies and 800 retail health care clinics
operating under the MinuteClinic® name (of which 792 were located in CVS/pharmacy stores), and our online retail
websites, CVS.com® and Onofre.com.br.
Overview of Our Corporate Segment
The Corporate Segment provides management and administrative services to support the Company. The Corporate
Segment consists of certain aspects of our executive management, corporate relations, legal, compliance, human
resources, corporate information technology and finance departments.