Advance Auto Parts 2008 Annual Report Download - page 4

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2
Being part of America’s pit crew means you’re some of the best out there
and one sure sign that your store is on the fast track to success is having
Mark Gonzalez as your crew chief. Mark is the Manager of the #1 store in the
country, which isn’t easy to do but seems effortless when you talk to Mark.
His store scored highest in the Team Calibration and Customer Satisfaction
surveys, which was no small feat. If you ask Mark what the secret is he will
tell you it’s simple—make work fun. His entire team is also bilingual,
which is a plus when communicating with customers!
Mark Gonzalez, General Manager
Laredo, Texas