Wells Fargo 2010 Annual Report Download - page 17

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
Protecting customers
Kimberly Hill helps weddings be as beautiful as they can be. How? She’s a trainer with WellsFargo’s
Liability and Fraud Claims department, the team that stands behind customers when they call with a
problem they have with a purchase made on their WellsFargo® DebitCard. “Wilted fl owers for a wedding,
the wrong refrigerator delivered, heading o fraud, we stand by our customers when they need us most,”
said Hill, based in Charlotte, North Carolina. “Earlier this year, we called a customer on vacation in Europe
after we saw an unusual $3,000 purchase cross our computers. Sure enough, it was fraud, and the customer
was so grateful we prevented it.” Hill has trained hundreds of team members on how to make sure
customers are cared for and protected when transactions need help.