Qantas 2013 Annual Report Download - page 168

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Sustainability Statistics and Notes
The Group Strategy, supported by
environment, procurement and
community strategies, underpins
the identication and reporting
onmaterial items.
To support the Group’s core goal of delivering sustainable
returns to shareholders, areas of focus are usedto measure,
monitor and report on the Group’s performance.
Areas of focus and measures are reviewed and updated
to ensure that they remainrelevant.
The Group Strategy drives sustainable outcomes
Governance Corporate governance is core to ensuring the creation, protection and enhancement
of shareholder value.
Stakeholders We are committed to communicating effectively with our stakeholders.
Financial Safety and Health Customers
Vision We strive to build a strong
viable business capable of
delivering sustainable returns
to shareholders.
To be recognised as the
world’s leading airline group
inair, ground and people
safety and health.
Our Customers are the core
of everything we do. The
Group is continually striving
towards providing exceptional
customer experiences.
Focus
Qantas Sustainability
Review 2013
»Long-term Protability
»Prudent Investment
»Disciplined Capital
Management
»Financial Risk Management
»Safety is our First Priority
»Safety Commitments
»Safety Governance
Framework
»Safety Reporting
»Customer Satisfaction
»Net Promoter Score
»On Time Performance
»Customer Feedback
»Customer Experience
Initiatives
Measures
Sustainability
Statistics and Notes,
Qantas Annual Report 2013
»Underlying Prot before Tax
(PBT)
»Net Underlying Unit Cost
»Free Cash Flow
»Average Fleet Age
»Total Recordable Injury
Frequency Rate
»Lost Work Case
FrequencyRate
»Duration Rate
»Absenteeism
»On Time Performance
166