Qantas 2006 Annual Report Download - page 32

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“Airport staff oversee the safe departure and arrival of hundreds of Qantas Group
fl ights each day from dozens of Australian and overseas airports. Behind the scenes,
millions of individually tagged and bar-coded items of baggage and freight are being
dispatched and delivered.” Grant Fenn, Executive General Manager Associated Businesses
Airports
Airport terminals are increasingly becoming part of the customer
experience, with self-service options like QuickCheck kiosks
reducing time spent checking-in and terminals offering a wider
selection of products and services.
Qantas owns or solely leases eight domestic terminals in Australia –
Brisbane, Canberra, Gold Coast, Hobart, Launceston, Melbourne,
Perth and Sydney.
More than 90 retail outlets now operate from Qantas terminals
in Brisbane, Gold Coast, Melbourne, Perth and Sydney, in addition
to valet, car hire and traveller services. Six new stores opened
in 2005/06.
Infrastructure Developments
• Adelaide Airport’s multi-user terminal opened in December 2005,
with the Qantas Group’s international and domestic services all
operating from the facility. The terminal is also home to the
newest and most advanced Qantas Club lounge in Australia.
• Work is underway to ensure airport readiness for the arrival of
the Qantas A380 in 2007. This includes an upgrade of Qantas
Club lounge facilities in Sydney and Melbourne, as well as the
key A380 ports of Los Angeles and London.
• New airport operations were established in Beijing, San Francisco
and Vancouver for the resumption of services to these ports.
• Qantas services will move to Bangkok’s new international airport
in September 2006.
• Qantas announced that it would join other oneworld alliance
airlines in operating from Heathrow’s upgraded Terminal 3 when
it opens in 2008.
Airport Innovations
• Qantas is spending more than $1.5 million on automated
thunderstorm alert systems at Adelaide, Brisbane, Darwin,
Melbourne and Sydney airports, with Cairns and Perth also under
consideration. The systems allow Qantas to better manage the
operational implications of thunderstorms and make it safer for
engineering and ramp staff working on the tarmac.
• To prepare for the arrival of the A380, Qantas and ground
support equipment supplier Byron Aviation have developed
an innovative catering delivery vehicle that can reach the upper
deck of the aircraft.
• Qantas, in conjunction with Australian medical supplies company
Haycomp, has developed the Eagle Lifter, a device that assists
with the transfer of customers between an airline wheelchair
and their seat.
Qantas Heritage Collection
More than 12,000 visitors have passed through the Qantas
Heritage Collection since it was opened to the public at the Sydney
Domestic Terminal (T3) in September 2005. The permanent
exhibition highlights milestones of the Qantas story through a
series of interconnected exhibition spaces featuring a priceless
array of artefacts and memorabilia. The exhibition also serves as
an historical reference source for the general public, media and
aviation enthusiasts.
Associated Businesses
30