Pizza Hut 2001 Annual Report Download - page 14

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What’s in a YES! attitude? It’s saying “YES! my customers are
important to me!” “YES! my customers are my job!” “YES! I can
solve any issue you have!” Customer Mania is not just an idea,
it’s a mindset, a way of being. It’s about thinking like our
customers and winning their loyalty. It’s being totally
passionate about customer satisfaction… completely focused
on putting a YUM on our customers’ faces. We’re working hard
to deliver great customer service 100% of the time and it may
be a long journey, but we’re on our way — and we hope you’ll
have one word to describe it — YUM!
Four Pizza Hut fans in Seoul,
Korea say, “We love Extrema!
toppings” as they enjoy cheesy
slices of our signature product,
Stuffed Crust Pizza. Now that’s
extreme YUM!
“I crave Taco Bell all of the time. I
love the new Chicken
Quesadillas. They’re cheesy and
delicious — and a great value.
All of my friends and I stop into
Taco Bell for a quick bite,
whether at lunch, dinner or in
between!”
Zeid Rihani,
seen here center,
with friends
Phil Maguran and
Dave Turner
12