Pizza Hut 2001 Annual Report Download - page 11

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You always feel
welcomed when
Fernando Rocha
Lopez greets you
at his KFC restaurant in
Juarez Humboldt, Mexico.
Fernando knows that a
broad smile and a YES!
attitude creates a happy,
hospitable environment.
Fernando inspires his team
to give great customer
service through regular
“team together” meetings
where he recognizes
CHAMPS wins, talks about
ways to improve service
and teaches others to be
mentors, too.
Fernando Rocha Lopez
KFC, Juarez Humboldt, Mexico
Right the first time — every
time. RGM Chris Avila coaches
his team to pay close attention to
their customers, listen and give them
exactly what they want. His team has
had over 20 perfect 100% CHAMPS
scores in Accuracy (and the same in
Speed of Service!). That’s over a year
of perfectly accurate service — fast.
Chris Avila
Taco Bell, Bensenville, IL