Pizza Hut 2001 Annual Report Download - page 12

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The journey to YUM has begun! We’re on our way to creating
725,000 CUSTOMER MANIACS around the globe dedicated
to one thing: putting a smile on our customers’ faces. We’re
training our teams to solve issues on the spot. We’re teaching
them how to listen, be empathetic, and exceed expectations.
It’s providing great customer service 100% of the time — with
a YES! attitude.
11-year veteran, Steve Morozek
knows keeping his restaurant well-
maintained and his equipment
fine-tuned means perfect pizzas
every time. And his customers
noticed. Steve has increased sales
by 50% in four years and is the
second highest CHAMPS store
(with the most 100% scores) in
the Pizza Hut system. Now that’s
a YES! attitude.
Steve Morozek
Pizza Hut, Keyser, WV
Franchise RGM Gary Reiner
delivers Hot & Fresh food,
every hour, every day. This
16-year veteran knows what
his customers want and
empowers his team to
deliver — and it shows.
They’ve had 19 perfect
100% CHAMPS scores,
making them the #1
CHAMPS performer in the
KFC system!
Gary Reiner
KFC, T.R. and J., Inc., Bethlehem, PA
10