Pizza Hut 2001 Annual Report Download - page 10

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Wherever in the world you are, you’ll find there’s a CUSTOMER
MANIA REVOLUTION taking place. We’ve begun to drive our
Customer Mania obsession deep to our restaurant teams and
operating systems through 100% CHAMPS with a YES! — our
signature program of Customer Mania training and employee
recognition. Customer Mania =100% CHAMPS with a “YES!”
100% CHAMPS with a Yes! is
an all-out effort to meet and
exceed customer expecta-
tions. It’s a maniacal focus
on running great restaurants.
It’s about leading, listening,
caring and responding
to our customers’
needs. It’s the smile on
our face, the cheer in
our voice, the attitude
and willingness to do
whatever it takes to
make our customers
happy.
Aylwin Lewis
Chief Operating Officer
His restaurant sparkles. That’s because
Franchise RGM Terry Auld treats his cus-
tomers as he would a guest in his own home.
This 26-year veteran inspires his team to put
the customer first, always. That’s why they’re
the #1 CHAMPS restaurant with the second
highest same store sales growth in the Pizza
Hut system! Now that’s Customer Mania!
Terry Auld
Pizza Hut of Ft. Wayne, Inc., Ft. Wayne, IN
8