LG 2000 Annual Report Download - page 11

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As the above timeline illustrates, LGE has successfully overcome challenges to the Korean electronic
industry through dynamic innovation activities. Beginning with its resolution of labor disputes in the early
1990s, LGE has withstood severe deterioration of the market through implementation of innovative
measures such as 3-by-3 and 6 sigma.
As of 2000, an e-business strategy to facilitate innovative activities has been adopted.
e-Business
The e-business sector is another source of LGE growth. Through its attempts to reap the benefits of the
Internet age, LGE has sought the most efficient means of resource evaluation and management. According
to the results of resource assessment, the "value chain" system was implemented for proper functioning of
LGE's e-business program.
LGE e-business programs have been carried out in five separate areas: e-R&D, e-procurement, e-SCM
(supply chain management), e-CRM (customer relations management), and e-management. Focusing on
business-to-business relationships in 2000, LGE enhanced its e-business systems for procurement, supplier
management, and customer relations.
Major
Management
Tasks
Quality
Improvement
Activities
Innovative
Activities
11
1990 ~
Labor Relations
Refinement
1994 ~
Price Erosion
Challenges
1998 ~
Overcoming F/X
Crisis
1989 ~
Total Productivity
Control
1995 ~
3-by-3 2000 ~
e-Business
AQL 1992 ~
100PPM (4 Sigma) 1996 ~
6 Sigma
2000 ~
Progression Towards
Digital Leadership
LGE Innovation