Delta Airlines 2012 Annual Report Download - page 405

EXHIBIT A- DELTA CONNECTION GOALS:
Delta Connection's Operational Performance will be based on the number of times during 2013 that the group of Delta Connection carriers meets
or exceeds its monthly operational goals for completion factor and on-time arrival performance (the “ Delta Connection Goals ”).
The 24
monthly Delta Connection Goals are included on the following tables:
13
Month in 2013 Completion Factor
2013 Goal On-Time Arrival Performance 2013 Goal
January 96.9% 79.6%
February 97.1% 81.4%
March 97.8% 80.5%
April 98.5% 83.8%
May 98.7% 83.4%
June 98.2% 79.8%
July 98.0% 78.7%
August 98.1% 81.2%
September 98.7% 85.2%
October 98.7% 84.6%
November 98.8% 84.7%
December 97.0% 75.1%
Total 98.1% 81.6%
A.
The primary source of reported metrics used to calculate performance will be each Delta Connection carrier's data which flows into Delta's
data warehouse.
B.
All domestic and international Delta Connection carrier system operations subject to capacity purchase agreements and/or revenue proration
agreements will be included in the performance measures, including the operations of Chautauqua, Compass, ExpressJet, GoJet, Pinnacle,
Shuttle America and SkyWest, but excluding any revenue proration operations with respect to which passenger reservations are not reflected
on Delta's reservations system (the “ Delta Connection Program ”).
In the event that a carrier enters or leaves the Delta Connection
Program, that carrier's operations will be included or excluded from the performance measures as applicable.
C.
The monthly calculation for completion factor will be as follows:
1.
Add all Delta Connection scheduled system operations for the month.
2.
Add all Delta Connection system completed flights for the month (including flights canceled by one carrier and covered by another
via an extra section, which also includes flights changed to Delta aircraft).
3.
Divide the result of C.2 by the result of C.1 for a combined Delta Connection system completion factor.
D. The monthly calculation for on-
time performance will be as follows:
1.
Add all Delta Connection completed system operations for the month.
2.
Add all Delta Connection system on time operations for the month. On time operations are defined as the number of flights that
arrive at the scheduled destination within 15 minutes of the scheduled arrival time.
3. Divide the result of D.2 by the result of D.1 for a combined Delta Connection system on-
time performance measure.
E.
All calculations will be performed and validated by Delta Connection Operations.