Cisco 2003 Annual Report Download - page 17

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2003 ANNUAL REPORT 15
Centrelink is enhancing the lives of Australian citizens while proving that
bureaucracy doesn’t have to be so bureaucratic. As a network of networks, the
Centrelink organization and its Web portal provide a one-stop shop, linking the
information, programs, and services of 25 local, regional, and national government
agencies, as well as community and educational organizations. Residents and
visitors log on to learn about critical social services and receive the support
they’re entitled to. It’s not only changing lives, it’s streamlining operations, integrat-
ing policy implementation, and saving money. A lot of money. In five years,
Centrelink has not only saved a half-billion dollars due to time reductions and
process improvements, but also delivered a much higher level of customer service.
now.
IN AUSTRALIA, A NEW STUDENT GETS AN EDUCATION AND CAREER
TRAINING, AND THE GOVERNMENT SAVES A HALF-BILLION DOLLARS.