Capital One 1996 Annual Report Download - page 13

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Please find page 13 of the 1996 Capital One annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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11
Our information-based strategy begins with hiring exceptional talent—talent that is eager to seize challenges,
to take ownership as soon as problems arise, and to make solutions happen. But it doesn’t stop there. Knowing
that our associates need an environment which supports peak performance, we have created and nurtured a cul-
ture of entrepreneurship, which we believe is one of the most distinctive assets of Capital One. We encourage our
associates to think and act like owners. And we challenge our managers to see themselves not as bosses but as
coaches dedicated to empowering every player by providing direction, leading by example, setting extraordinary
standards, and keeping our very fast track clear of the usual bureaucratic barriers to high performance. Capital
One has spread the spirit of ownership throughout the Company by making all associates eligible for our employee
stock ownership program. Through that program, our 401(k) plan and stock options, 65% of our associates have
become Capital One stockholders or have options to purchase Capital One stock.
Owners Make It Happen