Salesforce.com 2004 Annual Report Download - page 11

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Table of Contents
As part of our marketing programs, we offer a Personal Edition service which includes a contact management database and several other features that
are useful to individual sales representatives and others who need a centralized way to organize contact data and access that data over the Internet. It is
intended for use by a single user and is currently available at no charge. In addition, we offer a service called Developer Edition, currently at no charge, to
developers and others interested in building applications on our sforce platform.
Our customers can customize and integrate our application with other software applications in a variety of ways.
In November 2004, we introduced Customforce that enables customers to tailor the features of our service to meet their business requirements or create
new on-demand applications through a point-and-click interface without the use of significant IT resources or consultants. Examples of the use of
Customforce include: a customer used Customforce to develop a nurse tracking system and another customer used Customforce to track contract expirations.
We also provide sforce, a Web services-based API platform that enables third parties, including customers and independent software vendors, or ISVs,
to customize tables and page views within our service, more fully integrate a customer's data with our service with other software applications, extend our
service's CRM functionality with customer-specific business functionality, and permit development of standalone applications that interoperate with our
service. As part of our sforce offering, we have collaborated with IBM, Microsoft, Sun Microsystems, Borland and BEA to make available to the sforce
developer community a variety of development tools for building applications upon our platform.
We currently do not charge users of our Enterprise Edition a license fee or royalty for Customforce or sforce or applications developed with sforce.
Professional Services
We offer consulting and implementation services and training that complement our on-demand application service.
Consulting and Implementation Services
We offer consulting and implementation services to our customers to facilitate the adoption of our on-demand CRM application service. Consulting
services consist of services such as business process mapping, project management services and guidance on best practices in using our service.
Implementation services include systems integration, configuration and data conversion. The majority of our consulting and implementation engagements are
billed on a time and materials basis.
Training
We offer a number of in-person and online educational classes that address topics such as implementing, using and administering our service. We also
offer classes for administrators, users and partners who implement our service on behalf of our customers. Our typical in-person training courses are billed on
a per person, per class basis.
Technology, Development and Operations
Technology
We believe that our on-demand application service enables us to develop functionality and deliver it to customers more efficiently than traditional
enterprise software vendors. We do not provide software that must be
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