Salesforce.com 2004 Annual Report Download - page 10

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Table of Contents
Enterprise Edition, Professional Edition and Team Edition offer customizable fields and pick lists, customizable reports and customizable list views.
Enterprise Edition and Professional Edition also offer multi-language support and multi-currency support. We derived approximately 90 percent or more of
our revenues in fiscal 2005, 2004 and 2003 from subscriptions to and support for our service.
The following table highlights the key functionality provided in each of our three principal editions.
Feature
Enterprise
Edition
Professional
Edition
Team
Edition
Account Management ü ü ü
Contact Management ü ü ü
Opportunity Management ü ü ü
Case Management ü ü ü
Activity Management ü ü ü
Custom Fields and Layouts ü ü ü
Import/export Utilities ü ü ü
Email Templates ü ü ü
MS Office Integration ü ü ü
MS Outlook Integration ü ü ü
Palm Synchronization ü ü ü
Reports, both standard and custom ü ü ü
Self-service Customer Portal ü ü
Analytical Dashboards ü ü
Forecasting ü ü
Lead Management ü ü
Mass Email ü ü
Contract Management ü ü
Advanced Case Management ü ü
Solution Management ü ü
Record-based Security ü ü
Multi-currency Support ü ü
Documents and Attachments ü ü
Campaign Management ü Available
Offline ü Available
Wireless ü Available
Weekly Data Export ü Available
Product and Annuity Forecasting ü Available
Sforce (Web services API) ü
Multiple Business Processes ü
Custom Objects and Tabs ü
Multi-department Customization ü
"Available" means available for an additional charge.
Our offline functionality enables users to readily access and use key account, contact, opportunity and other information when traveling or otherwise
when an Internet connection is not readily accessible. Users access the offline functionality using a browser and the same user interface as our online editions.
We also offer wireless functionality that enables access to a subset of a user's data through a variety of devices, including the RIM BlackBerry, Pocket
PC and Palm operating system-based wireless devices and WAP-enabled mobile phones. Our wireless functionality permits interaction with our service both
through free-form text queries and through a graphical user interface.
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