Cigna 2011 Annual Report Download - page 8

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GO
INDIVIDUAL
6
HOW WE
GO INDIVIDUAL is about bringing to market highly personalized health solutions
and services that benefit individual consumers
With help from her Cigna nurse advocate and vocational rehabilitation counselor,
Mary Ramirez was able to stay at work after a car accident.
“I’VE LOST
ABOUT 30
POUNDS ”
MARY RAMIREZ
Collections Manager, 50 years old
I had a vehicle accident in 2009. I have bulging
discs in my neck and back and need monthly
injections of steroids and cortisone. I was having
trouble working. I felt helpless.
I read an article about Cigna’s programs. I was
put in touch with Tina Harris. I hooked up with
a weight loss program to help my back. I’ve
lost about 30 pounds. Talking to Tina was just like talking to family. We would be laughing and carrying
on! The best thing was that I received help and was going to be able to make it through my life.
I talk with someone at Cigna every month. I also go to their website to get tips. Cigna gave me hope.
If you just make one phone call, they take it from there.
Tina Harris, RN
Mary’s Cigna Health Advocate
Having spoken with hundreds of employees, I find that they really want to stay
at work. They just need some guidance and some support – someone to say,
“You can do this.” That’s how it was with Mary.
Cigna looks at the whole person, not just one facet of their health condition. I
referred Mary to the Employee Assistance Program for counseling services. We
also referred her to our Lifestyle Management Program to help her lose weight.
In addition, we really needed to look at her workstation, so I made a referral to a
vocational rehab counselor, Adrian Jenkins.
I can’t tell you how happy I am for Mary. She made important changes to
improve her health and maintain her focus at work. I’m very passionate about
the dierences we can make in people’s lives.
CIGNA
LOOKS AT
THE WHOLE
PERSON,
NOT JUST
ONE FACET
OF THEIR
HEALTH
CONDITION ”
“