Cigna 2011 Annual Report Download - page 4

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2
TO OUR
SHAREHOLDERS
actively partnering with physicians to deliver higher
quality and value to their patients, and strengthening
our involvement with the communities we serve – all of
which drive Cigna’s ability to provide direct consumer
solutions in countries across the globe.
Guided by our three-pronged strategy of “Go Deep, Go
Global, Go Individual” – which calls on us to deepen our
leadership in existing geographies, customer segments
and product lines; maximize our capabilities in new
geographies; and benefit individual customers through
highly personalized solutions – we are broadening
our existing customer relationships and growing our
international and U.S. customer base to create a new,
sustainable health care model where all participants are
highly engaged, accountable and rewarded for achieving
better health outcomes. We provide consumers with
relevant, actionable information and tools and resources
to make informed health decisions based on their unique
circumstances. We also partner with employer clients
to design customized benefit plans that align with their
business goals, employee population and organizational
culture, helping to protect the health and productivity of
their workforce.
2011 BUSINESS RESULTS
I am proud that in such an uncertain global environment,
our proven strategies once again delivered strong
financial results in 2011, with meaningful contributions
from each of our ongoing businesses. Our consolidated
revenues were $22 billion for full-year 2011, compared to
$21.3 billion for full-year 2010. Our full-year consolidated
adjusted income from operations* for 2011 was $1.43
billion, compared to $1.28 billion in 2010. This equates to
$5.21 per share for 2011, reflecting a 12 percent increase
over 2010.
Cigna’s full-year HealthCare adjusted income from
operations* was $990 million, and reflects contributions
from sustained growth in our medical and specialty
businesses. Cigna’s International business – our fastest-
growing segment – delivered adjusted income from
operations* of $289 million (a 19 percent increase from
2010), and full-year adjusted income from operations* for
our Group Disability and Life business was $282 million –
a good result in a challenging economic environment.
The past year gave rise to a series
of prominent social, political and other
disruptions – ranging from economic
recessions and debt crises to natural
disasters and civil unrest. Looking ahead,
the number of people with chronic disease
will continue to increase, triggered in part
by an aging population that, over time,
will put even greater pressure on the
world’s health, resources and economy.
Collectively, these global disruptions are historic and
complex – further increasing the demands on our industry
to innovate and create more eective and sustainable
solutions. At Cigna, we view this environment and its
challenges as opportunities to improve health, quality
of life and productivity for our clients and customers
worldwide. As a leading health service company, we
actively participate in the global dialogue with legislative,
business and other thought leaders. Further, we are
accelerating our focus on wellness and prevention,