Pizza Hut 2006 Annual Report Download - page 23

Download and view the complete annual report

Please find page 23 of the 2006 Pizza Hut annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 81

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81

As we approach our 10th anniversary as a company, we want our shareholders
to know that over 1,000,000 Customer Maniacs around the globe have made
a commitment — together as one system, company and franchise alike — to
building an operating culture that revolves solely around our passion for serv-
ing customers. We have a vision for greatness that is founded on our belief in
building the capability of our people first and driven by our desire to achieve
dynasty-like performance. We’re proud of the fact that our Customer Mania mind-
set and behavior is coming to life in every aspect of our business, from recruiting
and training to our operations. Our goal is to make sure that every customer
experiences the type of branded service for which our brands want to be famous.
As Customer Maniacs we are committed to executing the basics — CHAMPS —
our core program for training, measuring and rewarding employee perfor-
mance against key customer metrics. We know that when we’re running great
restaurants and are 100% focused on satisfying our customers, we’re driving
consistent performance year after year. And we won’t be satisfied until we have
100% CHAMPS execution and Same Store Sales Growth in every restaurant!
Turn the page to meet some of the best Customer Maniacs from around the
world who are putting smiles on customers’ faces and are consistently executing
the basics with a daily intensity that is driving the business.
starts with
great
people!
great culture
A
Peter Hearl
Chief Operating and Development
Officer, Yum! Brands
27