Estee Lauder 2009 Annual Report Download - page 4

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DEFINING HIGH-TOUCH
Since Mrs. Estée Lauder founded our Company in 1946, we have always differentiated ourselves by
exceeding expectations in everything we do. The craftsmanship and quality of our products, combined
with our commitment to excellent personalized service and education, come together to deliver superior
performance and
to inspire positive emotions in our consumer. This extraordinary experience is what we
call High-Touch.
High-Touch is the unique connection that exists at counters and in our stores around the world and
how we delight our consumer and continue to meet her desire for the ultimate product effi cacy
and prestige experience.
Simply put, High-Touch is bringing the best to everything we do and one of the ways we will achieve
our Company’s vision to be the global leader in prestige beauty.
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