UPS 2007 Annual Report Download - page 20

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Global Small Package. Our global small package portfolio consists of air and ground services for package
delivery to over 200 countries, providing delivery within one-to-two business days to the world’s major business
centers. We offer a spectrum of export and domestic services. Export services are those provided for packages
crossing a country’s borders, while domestic services are for packages that stay within the borders of a single
country. We provide domestic services in 23 major countries outside the United States. This portfolio includes
guaranteed delivery options to major cities around the world. We handle packages that weigh up to 150 pounds
and are up to 165 inches in combined length and girth. We offer same-day pickup of air and ground packages.
We also offer worldwide customs clearance service for any mode of transportation.
Additional products that provide enhanced shipping, visibility, billing and returns services are available to
customers who require customized package solutions.
Our enhanced, data-driven package pick-up and delivery technology is the basis for new services introduced
in 2007. For example, UPS Delivery Intercept enables a shipper to reroute a package while it is in transit. And
UPS Proactive Response provides support to customers who require even greater control of their shipments.
Shipments sent using this service are constantly monitored from pickup to delivery, watching for problems or
delays, at which point prearranged intervention steps commence.
We provide our customers with easy access to UPS. There are approximately 150,000 domestic and
international access points to UPS. These include: nearly 40,000 branded drop-boxes, more than 1,000 UPS
Customer Centers, over 5,800 independently owned and operated The UPS Store®and Mail Boxes Etc.®
locations worldwide (over 4,400 in the U.S.), more than 2,400 alliance partner locations, in excess of 15,000
Authorized Shipping Outlets and commercial counters, and more than 85,000 UPS drivers who can accept
packages given to them.
Supply Chain Services. Our freight forwarding and logistics businesses meet customers’ supply chain
needs through a comprehensive portfolio of services, including:
•Freight Forwarding: international air, full container load (“FCL”) and less than container load
(“LCL”) ocean, rail and ground freight for all size shipments utilizing UPS and other carriers, and
multimodal transportation network management.
•Logistics and Distribution: supply chain management, distribution center design, planning and
management, order fulfillment, inventory management, receiving and shipping, critical parts logistics,
reverse logistics and cross docking.
•International Trade Management: customs brokerage and international trade consulting.
•Industry-specific Solutions: for healthcare, retail, high tech, automotive, industrial manufacturing and
government customers.
•UPS CapitalSM provides asset-based lending, global trade finance and export-import lending services.
Freight Services. UPS Freight provides LTL services through a network of owned and leased service centers
and carrier partnerships. UPS Freight also provides our customers with truckload and dedicated truckload
transportation solutions. Since expanding into the freight transport market, we have enhanced our value proposition
through improvements in technology, operations and the customer experience. These efforts have resulted in expanded
market presence, despite a challenging economic environment. Significant service and reliability improvements for
freight transportation enabled us to implement a no-fee, guaranteed delivery service in early 2008.
Technology
Technology is the backbone of everything we do at UPS. It is at the heart of customer access to the
company.
•UPS.com processes over 15 million package tracking transactions daily. A growing number of those
tracking requests now come from customers in countries that have wireless access to UPS tracking
information.
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