UPS 2006 Annual Report Download - page 23

Download and view the complete annual report

Please find page 23 of the 2006 UPS annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 111

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111

well as the converted currencies of the customer’s choosing. It provides a variety of expense summaries
and subtotals, which can be arranged by the customer’s cost codes, by UPS service, shipping method,
and more.
UPS.com processes over 15 million package tracking transactions daily. A growing number of those
tracking requests now come from customers in those countries that have wireless access to UPS tracking
information. Package tracking, pickup requests, rate quotes, account opening, wireless registration, drop-off
locator, transit times and supply ordering services are all available at the customer’s desktop or laptop. The site
also displays full domestic and international service information and allows customers to process outbound
shipments as well as return labels for their customers.
Businesses in a number of countries also can download UPS OnLine ToolsSM, to their own websites for
direct use by their customers. This allows users to access the information they need without leaving our
customers’ websites.
Sales and Marketing
The UPS worldwide sales organization includes both our traditional U.S. domestic and international small
package delivery business and our Supply Chain & Freight business. This field sales organization consists
primarily of locally-based account executives assigned to our individual operating units. For our largest multi-
shipping site customers, we manage sales through an organization of regionally-based account managers,
reporting directly to our corporate office.
Our sales force also includes specialized groups that work together with our general sales organization to
support the sale of customer technology solutions, international package delivery, LTL and freight transportation,
and warehousing and distribution services.
Our worldwide marketing organization also supports both our traditional U.S. domestic and international
small package delivery business and our Supply Chain & Freight business. Our corporate marketing function is
engaged in market and customer research, brand management, rate-making and revenue management policy, new
product development, product portfolio management, marketing alliances and e-commerce, including the
non-technical aspects of our web presence. Advertising, public relations, and most formal marketing
communications are centrally developed and controlled.
In addition to our corporate marketing group, field-based marketing personnel are assigned to our individual
operating units, and are primarily engaged in business planning, bid preparation and revenue management
activities. These local marketing teams support the execution of corporate initiatives while also managing limited
promotional and public relations activities pertinent to their local markets.
Employees
As of December 31, 2006, we had approximately 428,000 employees.
We have received numerous awards and wide recognition as an employer-of-choice, including the
following:
• In February 2006, we were rated “America’s Most Admired” company in our industry in a FORTUNE
magazine survey, as well as ranked in the Top 20 among all American companies. We achieved Top 10
rankings for “people management” and “management quality”.
• In 2006, we were ranked in the Top 10 companies in The Wall Street Journal / Harris Interactive
Corporate Reputation Study.
• In February 2007, we were ranked eighth overall among 25 companies recognized in Business Week’s
first-ever ranking of “Customer Service Champs”.
8