Sears 2012 Annual Report Download - page 3

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its kmart.com website and provides customers the option of buying through a mobile app or online and picking up
their merchandise in one of our Kmart stores.
Sears Domestic
At February 2, 2013, Sears Domestic operations consisted of the following:
• Full-line Stores—798 stores, of which 788 are Full-line stores located across all 50 states and Puerto
Rico. These stores are primarily mall-based locations averaging 136,000 square feet. Full-line stores
offer a wide array of products and service offerings across many merchandise categories, including
appliances, consumer electronics, tools, sporting goods, outdoor living, lawn and garden equipment,
certain automotive services and products, such as tires and batteries, home fashion products, as well as
apparel, footwear, jewelry and accessories for the whole family. Our product offerings include our
proprietary Kenmore, Craftsman, DieHard, Lands' End, Covington, Apostrophe, and Canyon River
Blues brand merchandise. In addition, at February 2, 2013, we operated 10 Sears Essentials/Grand stores
located in 10 states. In 2012, we converted eight Sears Essentials/Grand stores to Kmart stores. These
stores are primarily free-standing units averaging 157,000 square feet, offering health and beauty
products, pantry goods, household products and toys in addition to the offerings of the typical mall-
based store. We also have 714 Sears Auto Centers operating in association with Full-line stores and eight
Sears Auto Centers operating out of Sears Essentials/Grand stores. In addition, there are 36 free standing
Sears Auto Centers that operate independently of Full-line stores. Sears also extends the availability of
its product selection through the use of its sears.com website, which offers an assortment of home,
apparel and accessory merchandise and provides customers the option of buying through a mobile app
or online and picking up their merchandise in one of our Full-line stores.
• Specialty Stores—54 specialty stores (primarily consisting of the 36 free standing Sears Auto Centers
noted above and 14 Lands' End retail stores noted below) located in free-standing, off-mall locations or
high-traffic neighborhood shopping centers.
• Lands' End—Lands' End, Inc. (“Lands' End”) is a leading direct merchant of traditionally styled casual
clothing, accessories and footwear for men, women and children, as well as home products and soft
luggage. These products are offered through multiple selling channels including landsend.com, one of
the leading apparel websites, as well as catalog mailings, and international businesses. Lands' End has
14 retail stores, averaging 8,600 square feet, which offer Lands' End merchandise primarily from catalog
and Internet channel overstocks. In addition, Lands' End has 280 “store within a store” departments
primarily inside Sears Domestic Full-line locations.
• Commercial Sales—We sell Sears merchandise, parts, and services to commercial customers through
our business-to-business Sears Commercial Sales and Appliance Builder/Distributor businesses.
• Sears Commercial Sales provides appliances and services to commercial customers in the single-
family residential construction/remodel, property management, multi-family new construction,
and government/military sectors.
• Our Appliance Builder/Distributor business offers premium appliance and plumbing fixtures to
architects, designers, and new construction or remodeling customers, and is currently operating
in nine markets with 17 facilities.
• Home Services—Product Repair Services, the nation's largest product repair service provider, is a key
element in our active relationship with more than 43 million households. With almost 8,000 service
technicians making over 14 million service and installation calls annually, this business delivers a broad
range of retail-related residential and commercial services across all 50 states, Puerto Rico, Guam and
the Virgin Islands under either the Sears Parts & Repair Services or A&E Factory Service brand names.
Commercial and residential customers can obtain parts and repair services for all major brands of
products within the appliances, lawn and garden equipment, consumer electronics, floor care products,
and heating and cooling systems categories. We also provide repair parts with supporting instructions for
“do-it-yourself” customers through our searspartsdirect.com website. This business also offers
protection agreements, product installation services and Kenmore and Carrier brand residential heating