Radio Shack 2004 Annual Report Download - page 17

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From a store operations perspective, we expect to see contributions from the rollout
of 13 identified and tested standard operating procedures that we believe we should
be executing with more effectiveness. Doing the little things better in each store
makes us more efficient, with better in-stock positions, and more sales-ready across
the entire network. We also expect to have a much more sophisticated labor scheduling
system in place that will allow us to provide better customer service and invest our
labor dollars more wisely.
RadioShack associates nationwide are hard at work to deliver financial returns to you,
our stakeholders, in 2005.
Sincerely,
L E O N A R D H . R O B E R T S C H A I R M A N A N D C H I E F E X E C U T I V E O F F I C E R
LEONARD ROBERTS Chairman & Chief Executive Officer, DAVID EDMONDSON President & Chief Executive Officer - Elect
200 4 An nual Rep ort 15