Pizza Hut 2005 Annual Report Download - page 23
Download and view the complete annual report
Please find page 23 of the 2005 Pizza Hut annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.mps
Maintenance
“Ourrestaurantisalways
readytoserveupCustomer
Mania.”RGMJorgeGomez
keepshisrestaurantinperfect
condition,readytosatisfyhis
customers—andbecauseofit,
hegrewhissamestoresales
anamazing33%fortheyear!
Thisenergeticleaderinspires
histeamtoconsistentlydeliver
near-perfectCHAMPSscores
too.Hisfocusonrunninga
greatrestaurantmeansthe
Customeralwayscomesfirst!
JorgeGomezBravo
PIZZAHUT
MexicoCity,Mexico
ProductQuality
Perfectpizzaseverytime.That’s
whatRGMLindaGardnerdelivers
inherrestaurant.Italsohelps
whenyourprimarycookisaRegion
Championandyourteamhasthe
samepassionformakinggreat
pizzasasyoudo!“They’redevoted
tobeinghereandtoservingthe
customerswithaYes!attitude!”
LindahasbeenwithPizzaHutsince
1987,andsheboastsaconsistent
96%CHAMPSaverageforproduct
quality,alongwith+11%samestore
salesgrowth.
LindaGardner
PIZZAHUT
Orlando,Florida
SpeedwithService
Ifyoublinkyoumightmiss
seeingFranchiseRGMofthe
Year,LoriHouser,makingthings
happen.Since1993,Lorihas
beensatisfyingcustomersinthe
restaurantsheleadsforfranchisee
ElRanchoFoods.With60%ofthe
restaurant’sbusinessbeingdrive-
thru,Lorihascomeupwith“hints”
tohelpherteamkeepupitsspeed
ofservice—likeonlyopenthe
drive-thruwindowonce,withdrink
inhandreadyforthecustomer.
Thattypeofleadershiphelped
Lori’srestaurantachieveperfect,
across-the-board100%scores
onherCHAMPSChecksanddrive
samestoresalesup5%.
LoriHouser
TACOBELL
ClarksSummit,Pennsylvania