Pizza Hut 2005 Annual Report Download - page 21
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Please find page 21 of the 2005 Pizza Hut annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.Wewantallofourshareholderstoknowwe’recommitted
toonething—drivinganoperatingculturewhereeverything
iscenteredonourcustomers.Thismeansthatallofour
over900,000CustomerManiacsaroundtheglobeshare
thesamepassion:toputaYum!oncustomers’facesaround
theworld.We’re100%focusedonsatisfyingourcustomers
betterthananyotherrestaurantcompany—every
customer,everytime.
AsCustomerManiacs,we’recommittedtoexecuting
thebasics—CHAMPS—ourcoreprogramfortraining,
measuringandrewardingemployeeperformanceagainst
keycustomermetrics.We’restartingtobuildan
emotionalconnectionwithourcustomersbybringing
our“brandessence”tolifeineachofourbrands’service
experience.Weknowthatwhenwe’reexecutingthebasics
withadailyintensity,thenwe’remakingourcustomers
happy.Andwhenourcustomersarehappy,we’reRunning
GreatRestaurants—andultimately,we’redrivinggrowth.
customer
worldof
mania
A
GregCreed
CHIEFOPERATINGOFFICER,
YUM!BRANDS,INC.
Yum!Brands,Inc. | 25.