Pizza Hut 2005 Annual Report Download - page 22
Download and view the complete annual report
Please find page 22 of the 2005 Pizza Hut annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.c
Cleanliness
Makeitsparkle.That’swhat
RGMPerlaGarciatellsherteam.
Perla,whohasbeenwiththe
companyforsevenyears,always
keepsherrestaurantspotless.
Hercustomersappreciateher
CustomerManiaapproachand
keephersalesgrowing,and
growing—upanimpressive31%
fortheyear!Thisnaturalleader
rewardsherteammembers
whoearnthehighestscoresin
Cleanlinesswithgiftcardsand
freemeals.That’soneofthe
reasonsherteamdeliveredone
ofthehighestCHAMPSaverages
inthesystem!
PerlaGarcia
LONGJOHNSILVER’S
Houston,Texas
ha
Accuracy
Correcteverytime.RGMBibiAli
putsastrongfocusonmaking
suretheorderisperfect —
everycustomer,everyday.
“Itrainallofmynewemployees
onaccuracyfirst,”saysBibi,
whohasspentfiveofherlast
sevenyearsastherestaurant
manager.Thepayoffcanbe
foundinBibi’snearlyperfect
4.2BalancedScorecardthis
year.Shehasgrownhersame
storesalesyearoveryear,while
consistentlyrunningoneofthe
bestKFCsinthesystem.
BibiAli
KFC
Bayonne,NewJersey
Hospitality
“Greattoseeyou!”Everyonewho
visitsfranchiseeMikeCovelliJr.’s
restaurantiswelcomedwithawarm
smile.That’sbecause17-yearveteran
RGMTimRileycastsalargeshadow
ofleadershipinhisrestaurant.Tim
spendsalotoftimetrainingteam
membersonhospitalityanditpays
off—deliveringconsistentlyhigh
CHAMPSaveragesandsamestore
salesgrowthof7%.Timsayshesuc-
ceedsby“stressingFUNandtaking
CustomerManiatothelimit.”
TimRiley
A&W
ALLAMERICANFOOD
NorthAurora,Illinois