Nissan 2004 Annual Report Download - page 37

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NFS Customer Service Center, Japan
AN IMPORTANT BACKING FOR NISSAN’S CORE BUSINESS COMES FROM
ITS SALES FINANCING ACTIVITIES—SUPPORTING AUTOMOTIVE SALES,
ENSURING ONGOING PROFITABILITY AND GROWTH AND A HEALTHY
FINANCIAL CONDITION, ALWAYS WITH A STRICT RISK MANAGEMENT POLICY.
Integrated, Comprehensive Services
SALES FINANCING
Nissan Annual Report 2003 35
Nissan sales financing companies around
the globe continued their support of sales
activities, increasing profits, supporting
growth and maximizing benefits for
consumers and dealers alike. Assets grew
by 12.0 percent to ¥3,479 billion.
Operating profit in fiscal year 2003
was ¥65 billion, equal to a 17.7 percent
operating margin, with a global ROA
before tax exceeding 1.7 percent.
Japan: Further Integration
into Marketing and Sales Activities
Nissan Financial Services (NFS) provides
comprehensive financial products and
services: auto loans, car leasing, credit
cards, car rental and insurance. NFS again
boosted its credit penetration on new car
sales to 26.2 percent, up from 22.4
percent the previous year.
Through its Makuhari Customer
Center, NFS is able to provide far stronger
services, combining call center, business
support and countless other back-office
functions in one location. NFS’s
comprehensive services include the new
Nissan-brand automobile insurance. NFS
also has responded to emerging needs by
strengthening and expanding its car
leasing and comprehensive fleet
management services.
North American Expansion
Nissan Motor Acceptance Corporation
(NMAC) continued to support the sales of
Nissan and Infiniti products in the US
market in 2003, resulting in the highest
number of contracts booked in the
company’s history, as well as record
profits. New car penetration was a strong
51 percent.
NMAC’s new operation center in
Dallas became fully operational early in
2003. This state-of-the art facility services
loans and leases using the most advanced
operational and communications
technology available today.
To further enhance dealer service,
NMAC began accepting fully electronic
credit applications via the Internet—the
first captive lender in the US to do so—
which significantly reduces the time
required for credit approval.
NRF Mexico, S.A. de C.V. (NRFM),
which began operations in September
2003, is the first alliance finance
company where Nissan took the
initiative to support both Nissan and
Renault products in the growing
Mexican marketplace.