IBM 1998 Annual Report Download - page 17

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M.D. ANDERSON
CANCER CENTER
This secure Net-based disease
management tool at this Texas
hospital allows doctors to
track treatment outcomes and
measure appropriateness
of tests, prescriptions and
procedures. For one major
surgical procedure, test costs
were reduced 35 percent, and
the length of patient hospital
stays came down 30 percent.
www.mdanderson.org
TIENDAS E.WONG
Peru’s first online
supermarket offers 15,000
items for sale. Operating
costs are half those of tradi-
tional stores, and profit
margins from online sales
are 35 percent higher.
www.ewong.com
SHELL CHEMICALS
This extranet application auto-
mates delivery of chemical
products, allowing for just-in-
time shipments to customers,
electronic billing and pay-
ment. Sales of chemicals
increased at 45 percent of
Shell Chemicals’ accounts,
and its customers eliminate
costly excess inventory.
www.shellchemicals.com
SCHNEIDER AUTOMATION
A global extranet at Schneider
Automation, the U.S. subsidiary
of France’s Groupe Schneider,
gives sales and service staff in
130 countries instant access to
customer and product informa-
tion. The industrial automation
equipment manufacturer says
the networked application was
instrumental in a 60 percent
jump in customer satisfaction.
www.schneiderautomation.com
KOREAN NATIONAL
OPEN UNIVERSITY
More than 200,000 students –
at 13 regional and 31 remote
education centers throughout
the Republic of Korea – use
the Web and digital library
technology. The Web site
will soon hold 10,000 hours
of broadcast lectures and
learning materials.
www.knou.ac.kr/imsi1.htm
LEHIGH VALLEY
SAFETY SUPPLY
This small business once
sold industrial work boots
off a truck in a few eastern
U.S. states. Its Web site
now lists 250 varieties of
boots and fields orders
from Malaysia, Pakistan,
Thailand and offshore oil rigs.
www.safetyshoes.com
AMWAY OF AUSTRALIA
8,000 distributors now
access sales and product
information over the Net.
In its first year, the Web
system reduced order
processing costs by
nearly $2 per order.
www.amway-au.com
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