CarMax 2009 Annual Report Download - page 2

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2| CARMAX 2009
Information on each of the thousands of vehicles
in our nationwide inventory is available on
carmax.com, and consumers may transfer virtu-
ally any used vehicle to their local superstore. We
estimate more than 70% of in-store customers
visit our website before visiting a store.
Vehicle reconditioning is a critical function that
supports our used vehicle retail sales. We are
focused on increasing efficiencies and reducing
costs, while retaining reconditioning quality.
Historically, we have acquired the majority of our
retail used vehicle inventory through our unique
in-store appraisal process. Our team of skilled
buyers and our proprietary inventory and pricing
systems are key contributors to our success.
We support our communities through the
CarMax Foundation, which has donated more
than $6.6 million to nonprofit organizations since
it was established in 2003. Donations include
associate-directed regional grants and a match-
ing gifts program, which matches associates’
donations of cash or volunteer time.
CARMAX IS THE NATION’S LARGEST RETAILER OF USED CARS. OUR CONSUMER OFFER IS
STRUCTURED AROUND FOUR CUSTOMER BENEFITS: LOW, NO-HAGGLE PRICES; A BROAD
SELECTION; HIGH QUALITY VEHICLES; AND A CUSTOMER-FRIENDLY SALES PROCESS.