Quest Diagnostics 2011 Annual Report Download - page 13

Healthcare Information Technology. We provide interoperable technologies that help healthcare
organizations and physicians enter, share and access clinical information without costly IT implementation or
significant workflow disruption, including through our Care360威suite of products and our ChartMaxx威electronic
document management system for hospitals. These solutions offer access to a large national healthcare provider
network, including approximately 200,000 networked physicians and clinicians using Quest Diagnostics’ Care360
connectivity products. We believe that these products enhance the value we provide to our customers and result
in increased customer loyalty by providing more convenient ordering and reporting of clinical tests, greater
convenience in electronically prescribing medication and providing better access to clinical information. We
believe that our healthcare information technology capabilities differentiate us from the competition.
The Care360 products, including our Care360 Labs and Meds, enable physicians electronically to order
diagnostic tests and review test results from Quest Diagnostics and electronically to prescribe medication. At the
end of 2011, prescriptions were written through Care360 ePrescribing at an annualized rate of 32 million
medications. Our Care360 EHR product, which is certified as a complete electronic health record by the
Certification Commission for Health Information Technology, allows physicians to generate a complete record of
a clinical patient encounter, automates and streamlines the clinician’s workflow, and allows for rapid deployment
and implementation with minimal workflow disruption. The solution allows doctors to electronically create,
manage and distribute patient encounter notes, including vital signs and progress notes. It captures lab and
radiology results, provides clinical decision support tools and allows doctors to send secure messages and clinical
information to other practitioners and secure, Web-based laboratory results to their patients’ personal health
records. Physicians also take advantage of our new Care360 Mobile application that lets them review results and
order medications using their smartphones or mobile devices. Care360 was named the top stand-alone e-
Prescribing system of 2011 by Black Book Rankings.
In 2011, for the eighth time in the past ten years, ChartMaxx was awarded the Best in KLAS award for the
document management and imaging category. It is being used by over 400,000 clinical and administrative users
in hospitals and other clinical locations. Our Care360 Data Exchange is the delivery mechanism for clinical
transactions, including bi-directional transmission of orders and results involving the acute care and ambulatory
settings.
We are a leader in providing patients with advanced tools to manage their health. Using our Care360
connectivity products, physicians can securely provide diagnostic and other data to a patient’s account. We offer
Gazelle威, a secure mobile health platform that allows users to receive their Quest Diagnostics laboratory results,
manage their personal health information, find a Quest Diagnostics location and schedule appointments directly
from their smartphone.
Clinical Trials Testing. We believe that we are the second largest provider of central laboratory testing
performed in connection with clinical research trials on new drugs, vaccines and certain medical devices. Clinical
research trials are required by the FDA and non-U.S. international regulatory authorities to assess the safety and
efficacy of new drugs, vaccines and some medical devices. We see opportunities to develop pharmacogenetic and
pharmacogenomic tests to help speed drug approval processes for our clinical trials customers and, capitalizing on
the trend to personalized medicine, to better focus patient therapy based on a patient’s genetic markers. We have
biomarker capabilities that advance our efforts to develop these tests. In 2011, we acquired Celera, enhancing our
ability to provide biomarker discovery and develop IVD test kits. As a result, we now offer an “end to end”
array of services for companion diagnostics.
We have clinical trials testing centers in the United States, the United Kingdom and India, and we provide
clinical trials testing in Argentina, Brazil, China and Singapore through affiliated laboratories. We serve most of
the major pharmaceutical companies.
Life Insurer Services. We are the largest provider of risk assessment services to the life insurance industry
in North America. We also provide risk assessment services for insurance companies doing business in many
countries outside the United States.
Our risk assessment services comprise underwriting support services to the life insurance industry, including
laboratory testing, electronic data collection, specimen collection and paramedical examinations, medical record
retrieval, case management, motor vehicle reports, telephone inspections, prescription histories and credit checks.
The laboratory tests that we perform and data we gather are designed to assist insurance companies to objectively
evaluate the mortality risks of policy applicants. The majority of the testing is performed on specimens of life
insurance applicants, but also includes specimens of applicants for other types of insurance. Factors such as the
number of applications for underwritten life insurance policies can affect the utilization of clinical testing and
other services we provide to our insurance customers. Most of our specimen collections and paramedical
examinations are performed by our network of approximately 5,000 contracted paramedical examiners at the
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