IBM 1997 Annual Report Download - page 26
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Please find page 26 of the 1997 IBM annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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IT’SONETHINGTOENVI-
SION AN INFORMATION TECHNOLOGY STRATEGY.
It’s another to identify the technology components of
that strategy. But without the ability to implement —
quickly, cost-effectively, and with minimal complexity
— what have you got? Piece parts and a plan.
Customer demand for help with the hard work of
implementation drives the fastest-growing part of
the information technology industry, and not
coincidentally, it’s our fastest-growing business.
It describes a way of working with customers that’s
an enduring strength of IBM. In a word, service.
Everything from computer installation and testing to
the work of command centers like this one, where
we monitor performance across scores of customer
networks and head off problems before anyone
knows about them.
IBM Global Services is now a $19 billion franchise
— one that’s grown in double digits every quarter for
five straight years. In 1997 alone, we hired
15,000 people for this business. And as we enjoy
this explosive growth, we also take pride in the
fact that our customers rate the quality of our
service the best in the industry.
line
finish
the start
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