Capital One 1999 Annual Report Download - page 22

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Capital One turned five in November, and in every year since its public offering, it has set
financial records across the board. We are especially proud of consistently meeting two of
our most ambitious annual goals, a 20%-plus increase in earnings per share and a 20%-plus
return on equity. We have delivered both for five consecutive years, a record matched by only
10 of the country’s 10,000 public companies.
Other highlights:
• We started as a U.S. credit card company. We now have a growing international
business. We also market auto loans, installment loans, deposit accounts, other con-
sumer financial products and wireless phone service.
• In 1994, we had 5 million customers. Today we have 24 million, giving us one of the
largest customer bases in the world and a large, ready-made market for our other products.
• We’re one of the fastest-growing financial service companies on the Internet.
Even after this high-velocity growth, we believe our opportunities are broader and brighter
than ever. But what we want most for Capital One goes well beyond making the most of
opportunities. We want to build one of the world’s truly great companies. That is the dream
at the heart of all we do. We want Capital One to be great in every way that matters — great
as a place to work, great at innovation and customer service, great as a financial performer
and a corporate citizen. And we want this greatness to endure.
to our shareholders and friends:
What we want
for Capital One