Capital One 1999 Annual Report Download - page 12

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Please find page 12 of the 1999 Capital One annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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a helping hand
Customer Focus. When three hurricanes blew through North Carolina last September, they also blew a hole
through the family budget of Quentin and Denise Memmelaar. Bad roads and washed-out bridges kept Quentin
from work for three weeks. “I called Capital One to explain that we had no money coming in,” Denise says.
“We just needed a little time to get back on our feet. Capital One really came through for us. For two months
they let us make payments of $10 a month and didn’t charge interest.”
DENISE MEMMELAAR AND HER DAUGHTER, TARA. SNOW HILL, NORTH CAROLINA