Food Lion 2013 Annual Report Download - page 21

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Offering customers the best value
proposition is only possible when a retailer
has the right systems, processes, and tools
in place to be flexible and be able to pull
the right levers at the right time and at the
right operational level. For Delhaize Group
to be able to offer our customers the best
value proposition, we need to stay simple
and reduce complexity. In other words, we
need to focus on efficiency. But efficiency
is not only about reducing costs, it is also
about making sure that customers have
a convenient shopping experience with
an easy check out and about enabling
associates to perform at their best. This
requires best-in-class execution at every
level in the food retail value chain.
2
new distribution centers,
in Belgium and Serbia
€ 669 mio
free cash flow generated in 2013
82 000 sqm
additional distribution center capacity
160 883
associates at the end
of 2013